Support
Questions about tickets, events or your account? Email us at support@pinglow.app and we'll get back to you, usually within one business day.
Where are my tickets?
Open the Pinglow app or pinglow.app and go to Tickets. Each ticket has a QR code that refreshes every few seconds, so show it from the app at the door rather than a screenshot.
Someone sent me tickets. How do I get them?
Sign up or log in with the email address the tickets were sent to, then open Tickets. They move to your account automatically.
I paid but I don't see my ticket.
Pull down to refresh your Tickets list. If it still isn't there after a few minutes, email support@pinglow.app with the email you used at checkout and the payment reference from your Paystack receipt.
Can I get a refund?
Refunds are handled by the event organizer. Contact the organizer listed on the event page. If you can't reach them, email us and we'll help you get in touch.
How do I delete my account?
In the app, go to Settings and choose Delete Account. On the web, visit pinglow.app/delete-account.
I want to host events on Pinglow.
Create an organizer account, add your payout bank details, and complete the quick BVN check to start selling paid tickets. Free events can be published straight away.
Pinglow is operated by Pinglow Konnect Limited, Lagos, Nigeria.